At Indian Local Market (ILM), we are committed to providing the freshest groceries and a seamless shopping experience. Because we handle perishable goods, our policy is designed to ensure food safety while protecting your purchase.

1. Return Window

• Perishable Items: (Fruits, vegetables, dairy, meat) Must be reported within 2 hours of delivery.
• Non-Perishable Items: (Packaged rice, pulses, household supplies) Can be returned within 2 days of delivery.

2. Eligibility for Returns

An item is eligible for return or replacement only if it meets the following conditions:

• The product is damaged or physically tampered with upon arrival.
• The product is past its expiry date at the time of delivery.
• The wrong item was delivered (e.g., Basmati Rice delivered instead of Sona Masoori).
• The item is missing from your bulk order.

3. Non-Returnable Items

• Items that have been opened, used, or had their original seal broken.
• Items with missing labels or original packaging.
• Requests made after the specified 24-hour or 3-day window.

4. Refund Process

• Inspection: Once your request is received, we may ask for a photo of the damaged or incorrect item to verify the claim.
• Approval: Approved refunds will be processed back to your original payment method (Credit Card, UPI, or Wallet) within 5–7 business days.
• Replacement: For bulk event supplies (weddings or festivals), we prioritize immediate replacement over refunds to ensure your event runs smoothly.

5. Cancellation Policy

• Orders can be cancelled anytime before they are dispatched for delivery.
• Once an order is “Out for Delivery,” cancellations may incur a small processing fee due to the perishable nature of the goods.

How to Request a Return: Please contact our support team via the app or website with your order ID and a brief description of the issue. We aim to resolve all grocery-related concerns within 24 hours.

Need help?

Contact us at {email} for questions related to refunds and returns.